Target Marketing: Finding Your Focus
Article from Ministry Today Magazine
by Richard L. Reising
As a church, whom are you called to reach? …to be?
Once you get past the initial fear that many churches have about marketing, the next hurdle tends to be the discussion of target marketing. It sounds insane that we would target certain people and therefore exclude anyone from our pursuit. After all, Paul, our marketing guru-of-old, shared his heart about being “all things to all men.” (1 Cor 9:22) On his missionary journeys, it was incredible to see Paul’s ability to understand the needs and habits of different people groups and adapt his message to meet them right where they lived. He serves as our role model in his pursuit of all men. On the other hand, Paul considered himself called to be “an apostle to the gentiles.” (Rom 11:13). Sounds slightly targeted doesn’t it? How do we reconcile these two pursuits—to reach all and yet to focus only a segment?
Believe it or not, it was not spiritual bigotry that Paul was guilty of in his pursuit of the gentiles. This was a pure sense of Paul understanding his strengths and his calling. Every church has strengths at reaching a “type” of people in its community. While that might strike you as unjust, its truth defines both our strengths and the areas we need to grow in. Whether you are a church that is known for young families, old money, the upper-class, the working-class or the struggling-class—whether you are known for deep followers, surface seekers, empty nesters or down-and-outers—there are tendencies to whom you draw.
Bear with me as I use a non-church example of two famous target marketers in order to paint a picture. Eminen is a mid-thirties rapper who has a number of platinum albums. In America, if you asked anyone from age fifteen to thirty if they knew who Eminem was, you would get over a 90% familiarity rate. Emimen is extremely targeted and he has almost fully saturated his young, pop-culture target. As a result, everything that he does is extremely aimed at the values of a decade’s culture and style. If you are 65 and know who he is, odds are, you do not like him. He does not care. You are not his target. He dresses young and angrily and he raps young and angrily. He appeals to the young and angry.
Now lets look at Josh Groban. He is in his mid-twenties and sings with operatic undertones. A significant amount of you knows who he is, but, despite his youth, he is just as (if not more) likely to have sixty-year-old women listening to his music than he is a sixteen year old. He wears linen suits or nice jeans with a wool turtle-neck and a sports coat. He sings songs of love and inspiration. “You Lift Me Up…” His target audience is spread wide amongst ages and styles. He will never reach a 90% familiarity rate with any one group. He does well by spreading his style thin to reach a little of a lot. This is in juxtaposition to Eminem who reaches a lot of a little. They both sell millions of records, but they both have different target audiences.
Much of what you see succeeding in churches today are those churches who have committed to specific people groups (targets) and styles by which they will pursue them. There are those that succeed with a wider range—targeted more like Josh Groban, but they must maintain to an exhaustingly extraordinary level of ministry to pull it off. After all, Groban would not be able to have such a wide appeal if he did not have one of the greatest voices of all time. Trying to serve all people at once when you are under-staffed and under-resourced is enough to put most churches under. It is harder to appeal to a wider range of people. Eminem does not have Groban’s voice—he just knows which buttons to push. Remind you of any churches?
It is often easier to reach people with common values than it is to attempt to relate to all people. Numerical growth is often the result of ministers committing to whom they are going to reach and developing an attractive style around it. That is why many ministries with less tenure and testing are often numerically successful. They are not better ministers, they just know whom they are trying to reach and are staying true to it. They are spiritual Eminems—focused target marketers. Their true talent is knowing the values of a certain group of people.
If you have been the church that tries to reach all at once, don’t be upset with the church that targets—that brings an angle of style and cultural value to their ministry. The fact is, they will reach certain people even better than you—and you…them. Working together, that makes us the Body of Christ. If you are hungry for their success, do not copy them. You will only be seen as posers. Find your own way. Chances are, in your pursuit to reach all; you’ve been more successful in reaching a certain some. You might just not recognize who they are yet. And in your quest to reach more in His name, be as Paul… becoming all things to reach all, but knowing deep-down who God has called you to reach.
Published on Wednesday, January 20, 2010 @ 9:12 AM CDT
What Every Church Needs To Know about Marketing
Article Published in Ministry Today
by Richard L. Reising
About twelve years ago God called my wife and I out of our comfortable, upwardly mobile lives in corporate marketing into a full-time pursuit of serving churches. At the time, to say that it was an uphill battle was an understatement. We left two executive level salaries and a new house that we had just built in Scottsdale, to sell our house and a car and move in with relatives just to make it. We saw our financial livelihood drop by 90%, while we were working hours and hours for churches that sometimes asked for everything for free. I did not blame them nor resent them, it was all they knew. We were a challenge to their status quo in every way. We were broke, passionate and completely insistent in our pursuit to help the church—who often times mistook us as an agent of hypocrisy.
So why did we do it? On a volunteer mission trip, in 1996, I received a calling. A soft, inaudible, still, small voice that I can only describe to church leaders as the voice that spoke to them the moment when they first knew—when they first knew their lives would never be the same—that they were being called out by God to do a work for Him. There I was, sitting on a smelly bus in West Mexico, receiving a life’s calling. At the same time, my girlfriend (soon to be wife) was thousands of miles away receiving similar words. We had both volunteered in church and worked in marketing for some time before the week that we began to see these worlds collide—yet we had never imagined what God was bringing together.
Since that time, we have been honored to work with thousands of churches of every shape, size, background and denomination. We have seen struggling churches grow again, plateaued churches reach new heights and growing churches strategically manage their climb while assimilating more people into a deeper walk with Christ. To the church out there that is looking to find your way, I would like to offer you some thoughts on marketing that might just change your perspective on… well… everything.
What every church needs to know about marketing…
Marketing is everything. The box many have placed marketing within is generally only a slice of it—or is not even marketing at all. If you see it as door hangers, direct mailers and billboards, you are thinking about advertising—a slice of the marketing pie. I remember when I told my mother-n-law that we were starting a marketing firm, she responded by saying, “Yikes! Marketing! I hate it when those people call my house at night.” This is not marketing. It is tele-marketing—an aspect under the marketing umbrella, but marketing is so much more.
Marketing is everything you do that creates the perception of who you are and what you value to your community. How well you maintain your campus—marketing. The name of your church—How your greeters greet—How your ushers ush—all marketing. If your message is aimed at the choir or to the lost—Even how your congregants live their lives—all marketing. All of these things affect how people see your church. The reality is, that even churches that do not believe in church marketing are currently marketing—perhaps just not doing it well.
In the corporate world, the scope of marketing spans from market research where data studies produce insights into buyer behavior, through decisions that define the very details of the product, it’s pricing and how and where it is sold. It likewise includes the packaging, branding, advertising and client experience. Marketing drives everything. It is the ability to define whom you are trying to reach, how you will reach them and what they will do with you after they have been reached. Have you ever developed a message to connect people to Christ? Then you have marketed—you simply just called it something else. The heart of marketing is managing the connection between you and the people you are called to reach.
Many think it is about getting people to your church. I challenge that it is equally about getting them to come back; to get in a small group; to volunteer; to lead. Marketing is everything. If you are not getting the results you desire, you have a marketing problem. Everything you do speaks. What are you telling us?
Marketing is about people. It is about learning what makes people tick and then shaping your communication to them in such a way that you create a bridge to their hearts. Paul understood this. He told us, “To the Jew, I will become as a Jew…” He went on to say that he would become all things to all men that he might win them. Paul was a master marketer. He studied people, reflecting back to them their values in such things as idol worship, poetry and philosophy—all with a single pursuit of winning them for Christ. Paul knew what made people tick. He used those things to lead them to Christ.
In the corporate world, they know this. MTV has declared that the winner of the next generation is “the one who speaks their language the best”. They spend 20% of their budget learning the teen language and connecting with it. They are successful too often. How much of your budget is committed to understanding people? Hanging with them? Learning their hopes and needs? Do you know what makes them tick?
Jesus hung with sinners. The disciples left their comfort zone for a world of non-believers—pursuing them to believe. In the average church today, as leaders, we hardly leave the comfort of our cohorts—those who share our heart for Christ. Yet we have a marketing (advertising) mandate don’t we? To go and preach (publish and promote) the Gospel. To whom? To those who are lost.
I am an advocate for the lost. I once was lost. I work hard to remember what that felt like in spite of my current knowledge that I need God and His presence every minute of every day. My wife has had five strokes in the last seven years. I cannot imagine going through things like that without Him—yet most people do. If I were lost would you reach me? Would you understand where I was and reach me where I lived? Would you make clear to me the profound simplicity of the Gospel and tell me what the next step in my walk towards Christ is?
I sat as a consultant in a service of a strong preacher, who had crafted a message so complex that I, myself, felt discouraged in my Christianity. He coupled it with a charge of those who did not like it: “If you do not like it, there’s the door.” Several visitors took him up on that. In our debrief, we asked him how he had come to know Christ. He began to weep—remembering back to his childhood, when he had been so confused by people talking to him about God, until one VBS where a gracious volunteer explained the simplicity of God’s love and He accepted Christ. He wept for how complex he had made it. The Gospel is profoundly simple. Our labor of love is to learn how to connect others with it. Our ultimate charge is to be simple enough to be understood and powerful enough to change lives.
If you do not pass the people test, nothing else matters.
Promotion without connectivity is destructive. I often share with church leaders that most of the churches in the United States should not promote themselves. Why? Simple. If your current membership is not actively inviting people or visitors are not staying, there are reasons why. If you do an advertising campaign, you are asking people to come in your doors only to realize why no one wants to invite anyone to your church. They never come back and leave to tell all their friends what they did not like about your church. This is not good marketing.
If you are connecting with people well, your membership will validate this by bringing their friends. If you are not, they won’t. The problem with your church-goers not inviting people is not their problem—as church leaders, it is our problem. It is not time to craft a message to get people to invite their friends. That is the equivalent of preaching a message on not falling asleep in church. It is our responsibility to want to make them want to bring their friends just as it is to keep people awake.
It is a sure truth that any person who has had a life-changing experience with Christ wants everyone they know to experience Christ. The problem? Most people are not ashamed of Christ, they are ashamed of their church. Having said all this, I am convinced of one thing. If members walk out of your service saying, "I wish my unchurched friend had been here," they will start to think about inviting their friend. If a member walks out of your service three weeks in a row and says every time, "I wish my unchurched friend would have heard that," nothing will stop that member from dragging that friend through your doors.
The heart of marketing is people. Don’t start with mailers. Start with people. Ask yourself, “What am I doing this week to learn how to reach people more effectively? It's time to evaluate. Are we creating an atmosphere that fosters growth or are we ministering unto ourselves?
Our love for the lost is found in how much we value them—in the time we devote to them in our sermons, in the signage on our campuses, in the red carpet we roll out to them on our websites, in the way we communicate and maximize the one opportunity they generally give us. Great marketing is founded on a heart that desires to connect to people right where they live, and loves them too much to leave them there. Ask yourself, “How can we enhance our reach this month without advertising? How can we be more about connecting with people right where they live, in everything we do?” That is where smart marketing begins.
Published on Wednesday, January 20, 2010 @ 9:00 AM CDT
Target Marketing (Part 2): Defining the Target
Taken from Ministry Today Magazine, September 2008
by Richard L. Reising
As church leaders, we are not necessarily taught to study and understand the variances between different people, different cultures and different mindsets. Perhaps it is seminary oversight, but I am amazed at how this inherent part of Paul’s ministry is not pounded into us. Not only was he able to “become as a Jew to win a Jew”, his letters to the Galatians showed us he had a handle on their struggles, lifestyle bents and mindsets—yet, they were clearly different than what he was able to see in Corinth or Ephesus. Paul was able to distinguish lifestyle patterns in people that they did not see in themselves. This is a developable gift that made Paul much more than a preacher—he was a reacher. He reached people below the surface, right where they lived. And as a result of his tremendous passion and traveling exposure, he was able to understand the variances between people types and use it to help them see Christ.
There is a life being lived by church-goers and outsiders alike that is often below the surface to us as leaders. This is not about token “church relevance” where we feel hip by naming a sermon series after the latest movie. This is about understanding what makes different people tick. Even more, as the average church leader is more strapped with preparing messages, holding onto people through life’s struggles, and keeping the ship afloat, the ability to devote time to truly understanding who is and who is not in our churches is lost. This cycle of struggle eats away at one of our strongest assets in understanding people—exposure. Like Paul, when your exposure to different patterns increases, you are able to see more clearly what you yourself are dealing with. And be assured, every church has definable patterns of culture affecting its health and growth whether they recognize it or not.
Know your strengths: Whom do you reach naturally?
Part of the challenge is that we rarely understand our congregants in their day-to-day context. We do not know them as “socially passive”, “upper-middle-class”, “distinctively un-pretentious”, “good-ol-boys” or as “yuppies”. We know that Bob (an arbitrary member) is a kind and supportive, outgoing volunteer at church—but we do not know that he is really an introvert and challenged to feel confident in social settings in his day-to-day life. Does this matter? You betcha! It explains why Bob, while being such a great helper and worker, has never invited anyone from work to church—ever. And if you have a church full of Bobs, you will probably never lack for volunteers, but you will also never see substantial growth. Bobs are reliable; they just are not necessarily influential outside of church.
Do you reach Bobs? Why do they feel most comfortable at your church? Not sure whom you reach? Maybe to understand the types of people you have in your church, you should start by looking into your surrounding community and defining who is not coming to your church. What are they like? When you think of the big church down the road, what kind of people go there? How are they different? Now, look at the people in your church. What are some of their common attributes—socially, economically, in their personality and predisposition—what about their age? Industry? Heritage? Knowing whom you resonate with is a key to understanding your strengths and weaknesses.
Even more, a high concentration of Bobs might make it hard for non-Bobs to feel comfortable. This might have nothing to do with the minister, it might be that you have a Bob-driven culture—a church where Bobs feel comfortable and flock together, and that those with a different social disposition never really feel at home.
Know your calling: Whom do you long to reach?
You can always be stretching to reach more kinds of people, but you must be truly honest about whom you are good at reaching (of note: “good at” might be an insight into your calling—it might also be an insight into whom we have gotten “comfortable with”). Knowing who you are good at reaching is not enough. Paul was a mega-Jew—certainly good at reaching them, but deep down he considered himself an apostle called unto the Gentiles.
God is trying to put people on your heart. If you can find an intersection between your strengths (whom you reach naturally) and your calling (those your heart draws you towards), you have a sense of your target. If you decide that you are not willing to consider the target question, what remains is to water down your pursuit of all with those whom you have little ability and little heart to reach. Doesn’t sound very productive, does it? This is why the targeting question is so important—it causes us to analyze who we are and build to our strengths and calling. Following God’s unique calling for your church might ultimately require that you accept that God can use other churches to help reach those you might not be able to.
Knowing your target strengthens your resolve and clarifies your methods.
We are fishers of men. Like good fishermen, we must start by understanding the type of fish we are going after. Then we determine if you need a net, a rubber worm or a fly lure. The target is found from being open to understand people and hear God’s voice. He is crying out for all of them. He has equipped you for reaching certain ones with a unique gifting. Who are they? Is your church equipped to serve them? The method (how you actually “do church”) follows the target. Get this. This is the most important thing. The method follows the target. What color should the carpet be? How long should we worship? What should we preach on? What should the logo look like? It all becomes easier. Who you are trying to reach? Once you know who you are pursuing, how to pursue them becomes much more clear.
Richard L. Reising is the author of ChurchMarketing 101: Preparing Your Church for Greater Growth (Baker Books). Reising is a speaker and recognized authority on church marketing and branding. Learn more at ChurchMarketing101.com and ArtistryMarketing.com.
Published on Monday, September 22, 2008 @ 4:57 PM CDT
Through the Eyes of a Visitor: A Case for Church Signage
Taken from Religious Product News Magazine, May 2008
by Richard L. Reising
Take with me, if you will, a walk through your church using the eyes of a f irst-time visitor. Let’s make him (Steve, for example) a first-time visitor that was e specially courageous and made his way to church one Sunday morning completely by himself. He makes his way into the parking lot by his best-guessed method then stares for just a second at the myriad of entry points that face him. Steve, of course, does not stare long as he does not wish anyone to recognize him as “an outsider”. Of course, at “our” church, he does not need to worry about that, but unfortunately Steve does not know that.
Signage sets the foundation
Steve might be wealthy—he might be struggling—he might be getting along just fine, but a door in his heart has opened and he is willing to step within our doors to see if what we claim is true. What is his single greatest need in life at this moment? Direction. As Christians, we know that direction comes from God (through us) and leads to God (through Christ). But there is an even more practical direction that he needs. He needs to know where to enter—where to take his children—where to visit the restroom.
Sorry for being so direct, but as institutions that have been given a mandate for providing direction to a lost world, our churches lag dramatically behind when it comes to providing direction within our four walls.
Visitors are not supposed to feel like an imposition. They are our guests. They deserve our forethought, our care and direction. Greeters are important but can never replace a sign that gives direction to the restroom from someone exiting the service. Signage is a part of your fundamental infrastructure for acclimating people—helping them feel comfortable and at home.
Ask yourself this, “Is my church built to make visitors, like Steve, feel as if you thought of everything for them, or does it make them feel as if they are an afterthought—uninvited to the party?”
Signage can be so much more
When you walk in Starbucks and see their latest graphic on the iron stand, or when you see the light-post banners lining the entry at Disney World, two things are happening that you are likely to miss. One, your expectation level for what is being offered goes up, and two, subconsciously, you are ascribed value by them and you begin to feel all the more welcomed. Just like the “happy birthday” sign strung across your living room doorframe, or the “welcome home” signs at the airport for the soldiers returning from war. Signage tells people they are valuable. It is a deep thing that you rarely recognize, but once you notice it, is it any wonder you are polarized to be a part of it and want to make it a part of you? Great signage simply does that.
Steve also notices something we forgot about: style. The style and quality of your signage also gives him a window into the mind of your church. The decade it was designed in tells him a quick anecdote—the timeframe the church was at its high-water mark. Subconsciously, to the visitor it says, “This style reflects the year the church was most outwardly-focused and financially sound.” To harness this reality for our benefit, we need smart signage solutions that are able to adapt to changes in style. Furthermore, smart churches will use their signage to reinforce the growing spirit of their brands—the essence of who they are as a church. It ultimately becomes part of your intangible asset list that makes visitors respect you all the more and regulars inherently more proud to belong to your church.
Ask yourself this, “Does our signage attract and tell the story that we are a church for “today”—or does it indicate that we are the church from a time gone by?”
My friends, signage welcomes, it enhances a sense of belonging and it indicates the standards of your vision. It is an intangible with great effect. It is the starting point to providing Steve with the direction he needs. If done well, it might even lead him and your whole church towards your vision. “Write the vision and engrave it so plainly upon tablets that everyone who passes may [be able to] read [it easily and quickly] as he hastens by.” Habakkuk 2:2 (Amplified)
Article by Richard L Reising
Richard Reising is the author of ChurchMarketing 101: Preparing Your Church for Greater Growth (Baker Books). Reising is a recognized authority on church marketing and branding and the founder and president of the Dallas-based Artistry Marketing, an organization that helps churches and ministries make wise use of marketing, design, and technology.
For more information on signage solutions offered by Richard Reising and his team, visit www.ArtistryMarketing.com or call 888.320.5278 x250.
Published on Monday, August 18, 2008 @ 12:40 PM CDT
Target Marketing: Finding Your Focus
by Richard L. Reising
As a church, whom are you called to reach? …to be?
Once you get past the initial fear that many churches have about marketing, the next hurdle tends to be the discussion of target marketing. It sounds insane that we would target certain people and therefore exclude anyone from our pursuit. After all, Paul, our marketing guru-of-old, shared his heart about being “all things to all men.” (1 Cor 9:22) On his missionary journeys, it was incredible to see Paul’s ability to understand the needs and habits of different people groups and adapt his message to meet them right where they lived. He serves as our role model in his pursuit of all men. On the other hand, Paul considered himself called to be “an apostle to the gentiles.” (Rom 11:13). Sounds slightly targeted doesn’t it? How do we reconcile these two pursuits—to reach all and yet to focus only a segment?
Believe it or not, it was not spiritual bigotry that Paul was guilty of in his pursuit of the gentiles. This was a pure sense of Paul understanding his strengths and his calling. Every church has strengths at reaching a “type” of people in its community. While that might strike you as unjust, its truth defines both our strengths and the areas we need to grow in. Whether you are a church that is known for young families, old money, the upper-class, the working-class or the struggling-class—whether you are known for deep followers, surface seekers, empty nesters or down-and-outers—there are tendencies to whom you draw.
Bear with me as I use a non-church example of two famous target marketers in order to paint a picture. Eminen is a mid-thirties rapper who has a number of platinum albums. In America, if you asked anyone from age fifteen to thirty if they knew who Eminem was, you would get over a 90% familiarity rate. Emimen is extremely targeted and he has almost fully saturated his young, pop-culture target. As a result, everything that he does is extremely aimed at the values of a decade’s culture and style. If you are 65 and know who he is, odds are, you do not like him. He does not care. You are not his target. He dresses young and angrily and he raps young and angrily. He appeals to the young and angry.
Now lets look at Josh Groban. He is in his mid-twenties and sings with operatic undertones. A significant amount of you knows who he is, but, despite his youth, he is just as (if not more) likely to have sixty-year-old women listening to his music than he is a sixteen year old. He wears linen suits or nice jeans with a wool turtle-neck and a sports coat. He sings songs of love and inspiration. “You Lift Me Up…” His target audience is spread wide amongst ages and styles. He will never reach a 90% familiarity rate with any one group. He does well by spreading his style thin to reach a little of a lot. This is in juxtaposition to Eminem who reaches a lot of a little. They both sell millions of records, but they both have different target audiences.
Much of what you see succeeding in churches today are those churches who have committed to specific people groups (targets) and styles by which they will pursue them. There are those that succeed with a wider range—targeted more like Josh Groban, but they must maintain to an exhaustingly extraordinary level of ministry to pull it off. After all, Groban would not be able to have such a wide appeal if he did not have one of the greatest voices of all time. Trying to serve all people at once when you are under-staffed and under-resourced is enough to put most churches under. It is harder to appeal to a wider range of people. Eminem does not have Groban’s voice—he just knows which buttons to push. Remind you of any churches?
It is often easier to reach people with common values than it is to attempt to relate to all people. Numerical growth is often the result of ministers committing to whom they are going to reach and developing an attractive style around it. That is why many ministries with less tenure and testing are often numerically successful. They are not better ministers, they just know whom they are trying to reach and are staying true to it. They are spiritual Eminems—focused target marketers. Their true talent is knowing the values of a certain group of people.
If you have been the church that tries to reach all at once, don’t be upset with the church that targets—that brings an angle of style and cultural value to their ministry. The fact is, they will reach certain people even better than you—and you…them. Working together, that makes us the Body of Christ. If you are hungry for their success, do not copy them. You will only be seen as posers. Find your own way. Chances are, in your pursuit to reach all; you’ve been more successful in reaching a certain some. You might just not recognize who they are yet. And in your quest to reach more in His name, be as Paul… becoming all things to reach all, but knowing deep-down who God has called you to reach.
Richard L. Reising is the author of ChurchMarketing 101: Preparing Your Church for Greater Growth (Baker Books). Reising is a speaker and recognized authority on church marketing and branding. Learn more at ChurchMarketing101.com and ArtistryMarketing.com.
Published on Wednesday, August 13, 2008 @ 12:41 PM CDT
Give us a sign!
Taken from Church Executive Magazine, February 2008
by Richard L. Reising
One of the greatest challenges found within the church is the ability to process our own churches from outsider perspectives. Our denominations, church buildings and websites all say something to a visitor about what we value. Guess what? So does our signage. And
quite poignantly, it actually says something to visitors about how much we value them. Too often, it says, "Sorry visitor, this church is just for people who already know their way around." Sometimes it says, "We only had the plans and resources to put up the walls, not to guide you through them." Or perhaps, "We are scrappy and less professional than your children's elementary school. Each room has its own sign style, depending on what decade it had our attention"
Sorry for being so direct, but as institutions that have been given a mandate for providing direction to a lost world, churches lag dramatically behind when it comes to providing direction within their four walls. Many churches have defaulted to expecting visitors to ask for directions or to find their way to an information booth. There is only one problem with that: the average un-churched visitor is suffering from complete anxiety about being there in the first place. You might as well put a spot light on them and announce their presence via loudspeaker.
The next level in signage is about welcoming.
Visitors are not supposed to feel like an imposition. They are our guests. They deserve our forethought, our care and direction. Greeters are important but can never replace a sign that gives direction to the restroom from someone exiting the service. Signage is a part of your fundamental infrastructure for acclimating people, helping them feel comfortable and at home.
When you walk in Starbucks and see their latest graphic on the iron stand, or when you see the light-post banners lining the entry at Disney World, two things are happening that you are likely to miss. One, your expectation level for what is being offered goes up, and two, subconsciously, you are ascribed value by them and you begin to feel all the more welcomed. Just like the "happy birthday" sign strung across your living room doorframe, or the "welcome home" signs at the airport for the soldiers returning from war, signage tells people they are valuable. It is a deep thing that you rarely recognize, but once you notice it, is it any wonder you are polarized to be a part of it and want to make it a part of you? Great signage simply does that.
Ask yourself, "Is my church built to make visitors feel as if you thought of everything for them, or does it make them feel as if they are an afterthought; uninvited to the party?"
The next level in signage is about branding.
Gone are the days of white letters etched in brown plastic. I was recently in a meeting with a church of about 10,000 members when the Director of Marketing asked me to describe my take on the style of the church's interior. We were fast friends so I tongue-and-cheek replied, "historic contemporary", and moved on. It took a second to sink in and as I talked on in another direction the Media Coordinator burst out laughing. "Historic contemporary is about right!" We all had a good laugh and we knew what our obstacle was. The décor was reminiscent of a decade gone by. It was a reminder of the time in which that style was contemporary, but everyone knew that time had passed. Guess what the major perpetrator was? The signage.
It is not sufficient to just have signage. Signage, and anything else overtly visible for that matter, indicates the era in which you are most highly invested. If it is not contemporary, it simply indicates that today is not as important to your church as yesterday was. The style and
quality of your signage are value indicators. Are they boring or colorful? Are they busy or simple? Are they respectable or "cool"? The answer goes a long way to telling a visitor what you value as a church.
What that means is that smart signage solutions will have to be able to adapt to changes in style. Furthermore, smart churches will use their signage to reinforce the growing spirit of their brands: the essence of who they are as a church. It ultimately becomes part of your intangible asset list that makes visitors all the more respect you, and regulars inherently more proud to belong to your church. Let's face it; it is hard to lead a team these days with poster-board and magic markers. There was a day we could do that as a church and get results. The challenge is simply that low standards equate to low vision. The standards by which you communicate tell the world about the worth of what you offer as a church; challenge is, the world has pretty high standards for communication.
Ask yourself, "What does our signage tell the world about us? What does it indicate about our values?"
Before you make a signage change.
Understand that signage is an investment in both the welcoming of visitors and in the sense of belonging of regulars. If you are not able to do it right, wait until you can or do it rightly piece by piece. Signage belongs everywhere a visitor or a regular might be entering, standing, or simply wondering, "Where is the??" It belongs on the outside of your church welcoming us in. It belongs in the entryway. It belongs at the base of every check-in line. It creates flow. It removes anxiety. If you make it professional and consistent, it creates positive intangibles.
Another major factor to consider before you blanket the church is modality. Smart signage can grow with you and adjust to you over time. It should be an investment that you can carry to a new facility. It should be updateable so you can grow as a church and turn the "Pre-K" classroom door sign into a "4 Year Olds" sign as you break into multiple classes. It should allow for adaptations to your branding efforts and create a single investment point that yields many years of migrating design style.
A client recently called me to share the effect of a recent signage overhaul. He laughed, "I have had more people come up to me and tell me they were excited about what was going on at the church than I can remember. I even have had some people step up and make major financial commitments towards the vision. This all within the last two weeks and all we changed was some paint and our signage." My friends, signage welcomes, it enhances a sense of belonging and it indicates the standards of your vision. It is an intangible with great effect. Your vision is in your signage. "Write the vision and engrave it so plainly upon tablets that everyone who passes may [be able to] read [it easily and quickly] as he hastens by." Habakkuk 2:2 (Amplified)
Special thanks to Irving Bible Church, Irving, Texas for location photos.
Published on Friday, August 1, 2008 @ 12:42 PM CDT
The Power and Problem with Church Branding
Taken from Religious Product News Magazine, May 2007
by Richard L. Reising
What if you could change the way people saw your church? What if you could give it the kind of extreme makeover that would make a new generation take notice and knock on your door? Could you, by communication build a bridge towards a new you? Most assuredly. Can you do it without internally embodying the relevance that your design emanates? Most assuredly not.
Branding is known as the consistent use of design and communication in order or to establish a clearly defined image. It works when that image is consistent with the essence of who you are. When it is not consistent with who and how you are, you come across as a poser—losing more credibility than you know. Church branding is real. It is here and it is at work in your church whether you realize it or not. You are either deliberately telling the world your story, or you are the byproduct of indiscriminant messages—the sum of it all creates your brand—your perceived sense of self through the eyes of your surrounding community.
Strategic church branding is becoming more and more of a necessity. As our previous brand names: Baptist, Methodist, Assemblies of God, and the like, fall off of our churches, a new generation of branding is coming to light. That is, reaching people with the stories our denominations do not tell. Who speaks the language of the community the best? Who speaks to which segments? Who defines cultural relevance and spiritual value? How can we learn what the spirit of your church is from a distance? It is a branding issue. A good starting point: the communication you create yourself. What if you developed a deliberate brand overhaul?
Every church needs a branding strategy. It simply makes sense. It is a commitment to communicate with consistency, established values, and a clear knowledge of the target. It takes less effort to maintain when you reuse the same design and communication threads throughout all you do. It is smart. It is done by every legitimate corporation of our day.
So why don’t more churches have a brand strategy? Why is it that 90% of the churches in the U.S. have logos and design styles that vary in everything they do—often representing the landscape of volunteer designers that have been burnt-out over time? I’ll raise my hand to answer this one. It is because we do not know who we are and we do not know whom we are called to reach or how to reach them. When we do, branding becomes the natural outflow of our successful communication with those people.
Branding cannot cure our inability to connect with a certain audience. If we do not reach them with our music and message, we will not reach them by the repackaging of it. We have to resonate with people. When we do, it becomes the defining point of our brand.
This leads to the big problem with branding. Drum roll please…
The problem with branding is this: to the extent you are consistent—if you are not strategic, then you are consistently un-strategic. In all you do, if you miss the mark, it is difficult and costly to recover. Branding, like anything else we do for God starts with prayer, vision, wise counsel, a passion for the lost, knowledge of who you are and whom you are called to reach. Without these things and proven success in reaching people, branding is often a stab in the dark that alienates more than engages.
Article by Richard Reising
Richard Reising is the author of ChurchMarketing 101: Preparing Your Church for Greater Growth (Baker Books). Reising is a recognized authority on church marketing and branding and the founder and president of the Dallas-based Artistry Marketing Concepts, an organization that helps churches and ministries make wise use of marketing, design, and technology. He has helped hundreds of ministries in the United States and worldwide through speaking engagements and training seminars.
Published on Wednesday, July 2, 2008 @ 12:44 PM CDT
Getting Your Current Members to Invite Friends
Taken from Pastors.com Article, May 2006
by Richard L. Reising
Here's a truism: people that have had a life-changing experience with God want others to find God in a life-changing way. This is surely true. It is also true that most people that sat in church pews last year never invited one single person to their church. So what is the disconnection?
I think one of the biggest disconnects we have in the church is that, as leaders, we often forget what it was like to go to church for the very first time. The intimidation factor for a lone visitor in a new church is simply huge. But it is nowhere close to the stress and vulnerability that is put on a churchgoer who invites a visitor. All inviters put their reputations on the line every time they invite someone to church. You can rest assured that your church members will not invite someone if they do not expect a positive outcome. And most of the time, that's why one church isn't growing and the church around the corner is. It has led us to say that "People are not ashamed of Christ, they are ashamed of their church." Ouch!
I asked a young friend how he was enjoying his church; he admitted that he loved it but was bothered by the fact that the church wasn't growing. I asked him why it wasn't growing; he acted bewildered and said, "I have no idea."
"Yes, you do," I challenged him. "You know why it's not growing."
After a silence, I asked, "When was the last time you invited someone?"
"Well, it's been a long time," he said ashamedly.
"Why don't you invite people?"
He shuffled his feet and said, "I don't know."
"Yes, you do," I said. "The reason you don't invite people is the same reason why your church is not growing."
I could tell that bells went off on the inside. He responded, "Yeah, I know why." He had known it all along. He just had never connected the dots between the challenges of inviting people and overall church growth.
It might be simple. A congregant might be embarrassed about the church decorations, the woman who shouts from the back of the church, the inexplicably deep or dry sermons or the pastor telling jokes about his wife. The harder it is to invite people, the more challenging church growth is.
You see, I knew my friend loved God and wanted others to experience Christ's love. Unfortunately, most people are not intimidated about being Christians; they are intimidated about inviting people to their church.
The simple truth is that if an invitation is hard to make, for whatever reason, fewer people will be invited. The battle for growth is first fought in the hearts of churchgoers who want to better the lives of those around them. This is actually the desire of the vast majority of churchgoers.
I cannot say this emphatically enough-all true Christians want other people to become Christians. It is planted in them when Christ is planted in them. This means if your church has to beg, push, cajole, offer incentives, or even just remind people to invite others, it is a telltale sign that, for whatever reason, they do not believe the ministry that takes place will make a successful connection with the people they would invite.
This is where the rubber hits the road. Is your church connecting with your community? The main link is through your congregation, and if they think you're not connecting, you won't.
It is no wonder Paul challenged us in advance to "become as one to win one." The ability to relate to our communities and church growth go hand in hand. When a ministry can successfully relate to the people in its congregation in a way that reassures them that their guests will be connected with, the churchgoers will be willing to invite others because they know it will relate to those they invite.
By analyzing the temptations and challenges associated with inviting people to church, we found the following to be true. If a churchgoer can answer these questions positively, then inviting friends and family will not only be easy, it will become a lifestyle. The church will explode with growth! As a side note, my guess is that none of these topics would ever show up on a visitor survey. They require us to look closely in the mirror, as even our closest allies would have a hard time advising us of some of these issues.
- Will my friend feel welcomed?
Principle: Hospitality-The atmosphere, nomenclature, and style of service should be inviting and not intimidating to the unchurched. - Will my friend fit in?
Principle: Comfort and Compatibility-Like it or not, invitations and visitor comfort decrease when social or cultural gaps exist. - Can I feel confident that I know how the service will turn out?
Principle: Consistency-People need to know what to expect, because they will invite accordingly. - Will my friend get something out of it?
Principle: Relevance-The message should be relevant and powerful for people at all spiritual levels. - Will my friend understand it?
Principle: Understanding-Jesus taught through practical illustrations. The songs and message should be understandable for people at all spiritual levels. - Will anything that could seem strange to the unchurched be explained through Scripture?
Principle: Sensitivity-Scriptural actions should be carried out with clarity and considerate explanation.
Having said all this, I am convinced of one thing. If members walk out of your service saying, "I wish my unchurched friend had been here," they will start to think about inviting their friend. If a member walks out of your service three weeks in a row and says every time, "I wish my unchurched friend would have heard that," nothing will stop that member from dragging that friend through your doors. The challenging thing is that often, when members walk out of churches, the only thing they can say is, "I wish my other church friends would have heard that."
It's time to evaluate. Are we creating an atmosphere that fosters growth or are we just ministering unto ourselves?
Published on Wednesday, June 4, 2008 @ 12:45 PM CDT
Preparing Your Church for Greater Growth
by Richard L. Reising
Have you ever wondered why some churches have existed without an ounce of growth for ten years, where in the same community other churches have multiplied over 10 times within 12 months? Have you ever questioned why?
The mystery of church growth has eluded us far too long.
Many church leaders have struggled with issues of growth for years. They have tried a multitude of promotional strategies, from door hangers to giving prizes for bringing visitors, and, unfortunately, these attempts have had little to no effect over time. Even worse, by promoting a church that was not seeing internal success, many have actually hurt their long-term opportunities for growth.
Church leaders, if your congregants are not actively inviting people there are reasons why. If your visitors are not staying, there are reasons why. These are considerable problems, but have hope—there are solutions. Sometimes little changes can bring about big results—and sometimes these changes can happen very quickly.
The Foundation for Church Growth
The greatest challenges to effective church marketing come well before anything is printed or placed in cyberspace. Those challenges are what I call pre-marketing.
Pre-marketing deals with preparing a church inwardly, long before strategic advertising or promotions take place. Its basis is found in our ability to relate to our communities and alleviate the enormous gap that generally exists between church culture and the world. In spiritual ways different is good; however culturally it can be devastating.
Please understand that there is no suggestion here to compromise the Gospel or suppress the ministry of God’s Spirit. The presence of God and a strong scriptural foundation are prerequisites to any move of God in our churches. I am suggesting that we must focus our efforts on being simple enough to be understood and powerful enough to change lives.
Jesus understood this principle. He spent a good portion of His ministry fellowshipping with sinners. He understood how they thought and acted. He spoke in parables to help them comprehend spiritual things. He invested time into their lives—recognizing what they thought they needed and what they really needed. Jesus ministered to both. That’s the essence of good marketing—knowing what makes people tick. The time it takes to learn this is our investment into our communities.
Connecting with Our Communities
Unfortunately, in most American churches, we have created somewhat of our own Christian counter-culture. We tend to speak in “Christianese,” which leaves visitors thoroughly confused. We are vying for the attention of a generation of media-saturated nonchurch-goers who are accustomed to being communicated to in an extremely well-planned, professional way. Yet, we are at-large poor planners and unprofessional implementers.
How can we relate to this group of people—who represent the primary avenue for healthy church growth and the heartbeat of the Great Commission—if we do not know how they think and understand the language that they speak?
“And unto the Jews I became as a Jew, that I might gain the Jews; to them that are under the law, as under the law, that I might gain them that are under the law,” 1Cor 9:20. The profoundness of what Paul is saying is that in order to reach people we have to adapt our lives and our approach to them—understanding how they think, communicate and perceive things. It is impossible to relate to someone without adapting our communication to his/her understanding.
The ability to relate to our communities and church growth goes hand in hand. When a ministry can successfully relate to the people in its congregation, the church-goers will be willing to invite others because they know it will relate to those they invite.
Marketing from the Inside Out
Effective church marketing starts from the inside and moves out. Churches need to develop a plan that will ignite them internally, before they begin to promote externally. Once your church is lit up on the inside, the right marketing strategies will help your church explode into the community. No matter what stage your church is in, successful outreach begins with putting a finger on the pulse of your community.
I asked a young friend how he was enjoying his church and he admitted that he loved it, but was bothered by the fact that the church wasn’t growing. I asked him why it wasn’t growing and he acted bewildered and said, “I have no idea.”
“Yes, you do.” I challenged him, “You know why it’s not growing.” After a silence, I asked, “When was the last time you invited someone?”
“Well, it’s been a long time,” he said ashamedly.
“Why don’t you invite people?”
He shuffled his feet and said, “I don’t know.”
“Yes, you do,” I said. “The same reason that you don’t invite people is the same reason that your church is not growing.”
It might be simple. A congregant might be embarrassed about the church decorations, the woman who shouts from the back of the church, or feel ashamed that the pastor tells jokes about his wife. The harder it is to invite people, the more challenging church growth is.
You see, I knew my friend loved God and wanted others to experience Christ’s love. The unfortunate fact is that most people are not intimidated about being Christians, they are intimidated to invite people to their church.
This brings up one of the basic foundations of pre-marketing and the springboard to church growth: the easy invite. If an invitation is hard to make, for whatever reason, fewer people will be invited. The battle for growth is first fought in the heart of the church-goer who wants to better the lives of those around him/her. This is actually the desire of the vast majority of church-goers.
By analyzing the temptations and challenges associated with inviting people to church, we found the following to be true. If a church-goer can answer these 5 questions positively, then inviting friends and family will be not only easy it will become a lifestyle. The church will explode with growth!
- Will my friend feel welcome?
Inviting—The atmosphere, nomenclature and style of service should be comfortable and non-intimidating to the un-churched - Can I feel confident that I know how the service will turn out?
Consistent—People need to know what to expect, because they will invite accordingly - Will my friend get something out of it?
Relevant—The songs and message should be understandable and applicable for people at all spiritual levels - Will my friend understand it?
Simple—Jesus taught through practical illustrations - Will anything that could seem strange to the non-church-goer be explained through Scripture?
Sensitive—Scriptural actions should be carried out with clarity and considerate explanation
Most of what stymies church growth in America relates to these fundamental issues. Be honest. Diagnose it. Pray over it. Be willing to change. Once you see substantial growth occurring through your congregation inviting people, you can then start advertising. Until you do, you are not ready to invite the masses!
An excerpt from the ChurchMarketing 101 Seminar, the section “Getting Your Current Members to Invite Friends.”
Reising is a consultant to pastors and Christian leaders nationwide. He is also the President of Artistry Marketing Concepts, LLC—a Christian-based marketing and design
firm. God called Richard from the corporate marketing arena to combine Biblical principles with marketing strategy in order to assist in seeing God’s Great Commission fulfilled.
© Artistry Marketing Concepts, LLC. All rights reserved.
Published on Friday, May 30, 2008 @ 12:46 PM CDT
Branding: The next level in effective church communication
by Richard L. Reising
What is branding? Take a piece of iron, shape it through fire and toil and place it on the raw flesh of an animal. That’s branding. It’s a pretty painful process. So is
branding your church. However, in both cases, it leaves an indelible impression that deepens a sense of belonging and sets one apart.
I can hear the shrieks of horror. I know, I actually said “church” and “branding” in the same sentence. If you think marketing is a controversial word in the church world, try talking about branding. The reality is that branding is critical for your church. A well-branded church is one that is current and attractive, where people are proud to attend, where they feel connected and they see the vision clearly. Modern branding is not just about slapping a logo on something; it’s about making the vision plain for all to see. It demonstrates a sense of who you are and where you are going as a church. The pure essence of branding is communicating the essence of who you are in all you do.
Allow me a moment to dispel the concept of branding and break it down. What is a brand? To the person outside the organization, it is the perception of what the organization stands for and is all about. We trust the name, Dell. We feel safe in a Volvo. We feel hip if we have an iPod. We believe in the longevity of Craftsmen tools. A brand has meaning. A well executed brand has the precise meaning that the organization desires us to embrace.
In a similar way, all churches have their own brands whether they know it or not. Some are appealing and some are repugnant. Church “A” might be the church where all the upper-class people go. Church “B” is that “seeker church” that does not go very deep. Church “C” is that flamboyant church where the services last for three hours. Every church has a brand—every church has a vibe within its community. What are some of the “brands” of church in the community around you? What is your brand? Are you communicating it effectively? You might say that a church that no one knows about is without a brand—nope, its Church “D”—the church that no one knows about. (Be leery of that one!)
So if a brand is how you are perceived, then just what is branding? It is the use of design and communications consistency over time to create a deliberate impression. Design plays a part; architecture plays a part; communications play a part; and church culture plays a part. If you are being strategic, the line between who you are as a church and your target audience becomes the plumb line for your communication and your brand.
To be effective with branding you have to integrate your look and your message into every touch point you have with people. Go to your local Cadillac dealership, soak in the atmosphere and then grab every brochure you can find. Now, go to a Saturn dealership and do the same. Guess what? Cadillac stuff looks and feels like Cadillac stuff and not like Saturn stuff. Now go one step further… Go into your church and pretend you were seeing it for the first time—grab all of your handouts, fliers, bulletins and brochures. What story do they tell about you? What about your signage, your website, your foyer? What message are you consistently sending? Is it cohesive or is it hodge-podge. Wondering why no one knows what to think about you and you struggle to get people to follow the vision? You have to make it plain when you set it before their eyes (Habakkuk 2:2).
Why then, do we have six different logos and fourteen different layouts and six paper types and nine color schemes? Why is our website outdated and unrelated to everything else. Do we not realize how much time and money we would save if we just chose “our style” and “our logo” and stick with it? Why are we re-inventing the wheel over and over?
One of the reasons branding is not utilized in the church is because it forces us to take a determined stance on who we are. It is risky. Branding is essentially a highly concentrated use of communication. It has only one downside. To the extent a well-crafted brand can assist in growth, an un-strategic or even poorly aimed brand can keep people away and even disassociate your members. I’ve seen it happen!
So how do you create a branding strategy and ultimately a brand that is truly effective? This is a portion of the process we walk through with churches as we help them to establish a branding strategy.
First, become determined. Branding does not just happen. It will require a major commitment. It takes setting your sails hard. It requires a sense of integrity (consistency). It requires knowing who you are and who you are trying to reach. It requires making decisions with short and long term goals in tact.
Second, make sure you connect. If you are not achieving at least a 10% growth rate before you start your branding initiatives, you might have issues with connecting. If your members are not actively inviting people, or visitors are not staying, there are reasons why that have nothing to do with design. Advertising and branding will not help a church in this position; it will only expose the disconnection between you and the outside world—causing visitors not to return and to tell all their friends to avoid your church.
Third, renew a commitment to the lost in your community. You start with who you are trying to reach. What do they think about your church? If you want to affect what they think, you have to know it. What are their needs—perceived and real? Where do they shop? What do they eat? What do they wear? What are their challenges and their successes? You need demographic information on them, but it won’t suffice. You actually have to learn their lifestyles well enough to “become as one” as Paul challenges us to (1 Corinthians 9:20).
Fourth, know your strengths and your weaknesses. Remember, man looks on the outside. If you do not take stock in what you have been showing people—the good and the bad, you will not know the basis for how to connect with people. This means knowing who you are most adept at reaching in this season of your church. This is not being “exclusive”. Be like Paul. He was “all things to all people”, but he was also the “Apostle unto the Gentiles”. Know when to be broad in your reach, and know when to communicate to the red hot center of those with whom you have influence.
Fifth, connect the dots. The successful brand for you lies on the bridge between who you are as a church and the people you are called to reach. Make sure your communication does not abandon who you have been. You need to hold the hand of yesterday while you reach out for tomorrow. If you don’t, you will disassociate your congregation and confuse those around you.
Sixth, gain an external perspective. You will be more accurate if you enlist third party assistance in determining your branding strategy. Why? "Man looks at the outward appearance, but the LORD looks at the heart" (1 Samuel 16:7). God and the precious believers around know our hearts—but the outside world does not—it is their very nature to look on the outside. What this means is that it is nearly impossible to self evaluate how people see you. You are too close to the action. You see your intentions; they only see your follow-through. To look at your church “on the outside”, you need the help of outsiders.
Whether you realize it or not, your church's marketing materials tell a story. They are windows into your culture and tell us what you value. They are not always read, but they are always evaluated. Are your materials telling the story that is on your heart? Are they conveying the experience with excellence? Are they relevant to me as an outsider? What do they communicate to the unchurched? The mischurched? The member? The staff? What do they say about you? Is it consistent? Do you really know who you are and who you are called to reach? Do you know what to tell them? Are you doing it in everything you do? Define it. Design it. Train it. Maintain it.
Published on Monday, May 5, 2008 @ 12:46 PM CDT






